This is a business strategy that, I hope, pays off for Albertsons:
One of the nation's major grocery store chains is eliminating self-checkout lanes in an effort to encourage more human contact with its customers.
Albertsons LLC, which operates 217 stores in seven Western and Southern states, will eliminate all self-checkout lanes in the 100 stores that have them and will replace them with standard or express lanes, according to published reports.
"We just want the opportunity to talk to customers more," Albertsons spokeswoman Christine Wilcox said. "That's the driving motivation."
Wilcox said the replacement of automated checkout lanes with human-operated lanes likely would mean more hours available for employees to work.
If it works, I can guarantee you that more stores will follow. Anything that gives more work hours and more wages to people is a positive in this tough economy.